Terms & Conditions

Welcome to the website www.nguyenlieuphache.vn (hereinafter referred to as “CHi Gourmet Store”), an e-commerce website established and owned by Idocean Ocean Idea Company, established and operating under Business Registration Certificate No. 0304879304 issued by the Department of Planning and Investment of Ho Chi Minh City.

Please read these Terms and Conditions carefully before ordering any products on nguyenlieuphache.vn.

1. Scope of application

1.1. Terms & Conditions will apply to customers:

(i) Purchase products sold on nguyenlieuphache.vn;

(ii) Have a need to have products delivered to locations in accordance with the Delivery Policy posted on nguyenlieuphache.vn.

1.2. Customers in these Terms & Conditions (hereinafter referred to as “Customers”) include:

(i) Any individual with full civil act capacity from 15 years of age or older and has assets to make product purchase transactions on nguyenlieuphache.vn; and

(ii) Any organization legally established and operating under the provisions of Vietnamese law.

2. How to form a contract

2.1. Any product information provided on nguyenlieuphache.vn in any case shall not be construed as an offer to enter into a contract by Idocean to the Customer.

The contractual relationship with the Customer is only established and effective from the time the Customer's order (hereinafter referred to as "Order") is accepted in one of the following forms: (i) a written notice sent to the email address that the Customer has provided to Idocean; or (ii) a message from nguyenlieuphache.vn to the Customer confirming that the Order has been successfully processed.

2.2. The Customer's cancellation of the Order (if any) must be done in accordance with the provisions of the Return Policy posted on nguyenlieuphache.vn.

Orders may be canceled in part or in full upon confirmation by the Customer to the Customer Care Department. Idocean has the right to cancel Orders in certain cases as specified in the Delivery Policy posted on nguyenlieuphache.vn. In the event that an Order is canceled in part or in full, the amount the Customer has paid corresponding to the value of the canceled Order will be refunded to the Customer as specified in the Return Policy posted on nguyenlieuphache.vn.

2.3. To ensure fairness and the interests of Customers as end consumers, Idocean has the right to apply restrictive conditions in implementing promotional programs (“CTKM”), including but not limited to: (i) limits on the maximum number of products in each CTKM that a Customer can purchase; (ii) limits on the purpose of purchasing products, according to which products purchased in CTKM can only be used for consumption, not for business, resale, or transfer in any form; (iii) other restrictions (if any) are specified in detail in each CTKM. The restrictive conditions in implementing CTKM are hereinafter referred to as the Promotion Policy.

Therefore, Idocean has the right to not confirm, refuse or cancel or recall delivered products of Orders that violate any content of the Promotion Policy without notice to Customers. To clarify, an Order that violates the Promotion Policy is an Order placed by one or a group of Customers who are in contact with each other, using one or more accounts on nguyenlieuphache.vn to order products that apply the Promotion Policy. Idocean will use its tools to verify and has the full right to decide whether the Order violates the Promotion Policy or not.

2.4 Idocean reserves the right to not confirm, refuse or cancel or withdraw delivered products of Customer Orders in some other cases at Idocean's discretion without notice to Customer.

3. Price and payment

3.1. The price of the product on nguyenlieuphache.vn includes value added tax. In all cases, the price of the product does not include shipping costs. Shipping costs are specified in the Delivery Policy posted on nguyenlieuphache.vn.

3.2. The Customer shall pay the value of the Order according to the provisions of the Payment Policy posted on nguyenlieuphache.vn before receiving the Products of that Order. When the Customer clicks on the "Pay" box to proceed with payment for the Order, it means that (i) the Customer confirms that he/she has reviewed the Order information; and (ii) the Customer agrees that the Terms & Conditions will apply to the purchase of products in that Order.

3.3. Idocean reserves the right to refuse to accept payment by credit card from Customers in certain cases at Idocean's discretion.

3.4. To ensure payment security, Customers should note:
(i) Only make online payments at the link window from nguyenlieuphache.vn;

(ii) Use and keep cards (credit cards, ATM cards, etc.) and account information/card information carefully;

(iii) Do not lend or let others use the card to make purchases at nguyenlieuphache.vn. As soon as any unusual transaction is detected at nguyenlieuphache.vn, the Customer must immediately contact the Customer Care Center of nguyenlieuphache.vn (hereinafter referred to as the "Customer Care Center") for timely handling;

(iv) In all cases, with international credit/debit cards, Customers are requested not to disclose the CVV/CVC/CSC number (a security code, a set of three numeric characters printed on the back of the card) to protect card information;

4. Product delivery

4.1. The product will be delivered to the address requested by the Customer in the Order within the time specified in the Delivery Policy posted on nguyenlieuphache.vn or at the time the Customer actively requests to receive the goods according to the suggested time frames on nguyenlieuphache.vn.

In case the Customer wants to change the product receiving address, the Customer must call the Customer Service Center to notify the name and contact phone number of the person designated by the Customer to receive the product as well as the product receiving address. The person designated by the Customer to receive the product on the Order or by phone as stipulated in Article 4.1 herein is collectively referred to as the “Recipient”.

In some cases, when requested by Idocean, the Recipient must present identification documents such as ID card/Citizen ID card/Passport for the delivery staff to check before receiving the goods.

4.2. The Consignee must inspect the product and sign the Delivery Note upon receipt of the product.

Risk and ownership of the product will be transferred to the Customer from the time the Consignee signs the Delivery Note. The Customer needs to retain the Delivery Note for reconciliation or to resolve any issues that may arise related to the product (if any).

5. Product exchange and return

Product exchanges and returns are carried out according to the regulations in the Return Policy posted on nguyenlieuphache.vn.

6. Reward points and redemption

Regulations on accumulating and converting reward points are implemented according to Idocean's specific policies at each time. Idocean encourages Customers to register an account on nguyenlieuphache.vn to conveniently track transaction history, receive updated information about goods, promotional programs, enjoy incentives for loyal customers...

7. Customer care and complaint handling

7.1. In case of any questions or complaints, including but not limited to product quality, product delivery, delivery staff attitude, product exchange/return... Customers can contact the Customer Service Center via hotline (028) 7303 6868 or email cskh@nguyenlieuphache.vn. When contacting the Customer Service Center, Customers must provide the Order number stated in the email or message confirming the Order sent by Idocean to the Customer. The Customer Service Center will receive and respond to the Customer as soon as possible.

7.2. When there is a need for product warranty, Customers can refer to and learn about the provisions of the Warranty Policy posted on nguyenlieuphache.vn.

8. Information Security

8.1. Regulations on Customer information security are implemented according to the Privacy Policy and private information sharing posted on nguyenlieuphache.vn.

8.2. Regulations on payment information security for Customers are implemented according to the Payment Information Security Policy.

9. Limitation of Liability

In any case, Idocean is not responsible for any damage/loss/damage suffered by the Customer unless caused by Idocean's intentional fault. Idocean's responsibility to the Customer (if any) is limited to the value of the product that the Customer purchases on nguyenlieuphache.vn.

10. General Terms

10.1. The provisions referred to in these General Terms are an integral part of the Terms & Conditions.

10.2. Idocean and the Customer are responsible for performing all obligations stipulated in these Terms & Conditions.

10.3 If any provision of these Terms & Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms & Conditions shall not be affected.

10.4. These Terms & Conditions and any issues arising in the contractual relationship between idocean and the Customer shall be construed and governed by the provisions of Vietnamese law. Any disputes, differences, complaints arising from/or relating to the content of these Terms & Conditions shall be resolved through good faith negotiations within thirty (30) days. If the dispute or complaint cannot be resolved within this thirty (30) day period, the above dispute or complaint may be resolved at a competent court.