Delivery & Pickup

www.nguyenlieuphache.vn is a pioneer website in allowing customers to proactively choose the most convenient time for delivery. With 6 time frames displayed in the Select Delivery Time section, you can choose the most suitable day and time.

For orders in Ho Chi Minh City area, the regulations on additional shipping fees (if any) will apply separately to inner city and suburban areas.

- Inner city area: District 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, Tan Binh, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap, Thu Duc, Binh Tan.

- Suburban areas: Hoc Mon, Binh Chanh, Nha Be, Cu Chi, District 12, Can Gio districts.

CHi Gourmet Store's delivery process is a closed process, all orders will be transferred to the delivery staff as soon as possible to deliver to you at the chosen time. Before delivery, the delivery staff will contact you to confirm and notify the delivery time.

Orders can be packaged into multiple packages, depending on the size/quantity of the product or as requested by the customer during the ordering process on the website Nguyenlieuphache.vn. Upon receipt of the goods, you must check the product and sign the Delivery Note.

You may have someone else receive the goods, however, we will need a letter of authorization with your signature confirming that the person authorized to receive the order is clearly stated. In case the customer wants to change the delivery address, the customer must call the Customer Care Center to notify the name and contact phone number of the person designated by the Customer to receive the product as well as the delivery address. In some cases, when requested by the delivery staff, the customer/recipient must present identification documents such as ID card/Citizen identification card/Passport for the delivery staff to check before receiving the goods.